Privacy Policy

At Shappen Café, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. INFORMATION WE COLLECT

We may collect the following data;

• Personal Information: Name, email address, phone number, and any details you provide when making a reservation or inquiry.
• Technical Data: IP address, browser type, and usage details collected through cookies and analytics tools.
• Transaction Data: Payment details (processed securely by third-party payment providers) if you make a purchase or booking.
• Communication Data: Records of your interactions with us via email, phone, or website contact forms.

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

• To provide and improve our services, including responding to inquiries and processing reservations.
• To manage and maintain our website’s functionality and security.
• To communicate with you regarding offers, promotions, or updates (only if you opt-in to marketing communications).
• To comply with legal and regulatory obligations.

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal data. However, we may share it with:

• Service Providers: Third-party companies that help us operate our website, process payments, or send marketing emails.
• Legal Authorities: If required by law, to comply with legal obligations or protect our rights.

4. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. YOUR RIGHTS

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Object to processing or withdraw consent for marketing communications.
• Request data portability where applicable. To exercise your rights, please contact us at cafe@shappenstores.co.uk.

6. COOKIES

Our website uses cookies to enhance user experience and collect analytical data. You can manage cookie preferences via your browser settings.

7. THIRD PARTY LINKS

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. CONTACT US

If you have any questions about this Privacy Policy, please contact us at: 

Shappen Café, Ringwood Road, Burley, BH24 4AB, Hampshire
cafe@shappenstores.co.uk
07766934616